If you're not completely satisfied with your purchase, you can return it within 14 for a full refund. Please ensure the item is unused and in its original packaging.

Sadly we are not able to cancel/edit any orders once they have been paid. Our warehouse is operating automated to guarantee fast and error free shipping. However, you can exchange or return any item

Once your order has been placed, we cannot make changes to your address anymore. If you made a mistake, or the the delivery was unsuccessful, please let us know. We can resend your parcel when it comes back to our warehouse.

Your order will be shipped when we will receive the inventory.

Thanks for your support and patience!

Australia: Standard - up 2 to 8 business days

Rest of World: Standard International - up 6 to 27 business days

If this happens, please contact our customer service 33animewear@gmail.com . We need your order number (#12345), a photo of the defective item and a description of the issue. If you received the wrong item, we also need a photo of the barcode on the bag of the product.